We want you to be completely satisfied with your Gem Bar purchase. Please review our return and refund policy below for full details.

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RETURN POLICY

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You may return most unworn or unused items within 10 business days of the delivery date for a full refund. You may exchange or return items for store credit within 15 business days of the delivery date. We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

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To be eligible for a return:

• Your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

• You must provide a receipt or proof of purchase.​

 

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

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To start a return, please contact us at info@gem-bar.com. If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package. You can also reach out to us for return-related questions via Instagram DM at @gem___bar.

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DAMAGES AND ISSUES

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Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately at info@gem-bar.com so we can evaluate the issue and resolve it promptly.

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EXCEPTIONS AND NON-RETURNABLE ITEMS

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Certain items are not eligible for return. Due to hygiene reasons, earrings are not eligible for returns or refunds. Custom and final sale pieces are non-refundable. If you have questions about a specific item’s return eligibility, please reach out to us at info@gem-bar.com.

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EXCHANGES

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The quickest way to ensure you get the item you want is to return the item you have and place a separate order for the new item once your return is accepted.

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REFUNDS

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Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method.

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Please note:

• Refunds may take up to 10 business days to appear on your statement, depending on your bank or credit card company.

• Processing times may vary, so we appreciate your patience.

 

If you have any additional questions, don’t hesitate to reach out to us at info@gem-bar.com or via Instagram DM at @gem___bar.